Account and Data Deletion — Tahavol (تحول)
Version 1 · Effective date: 2026-08-04 (۱۴۰۵/۰۵/۱۳ in the Iranian calendar)
This page explains how to delete your account in the Tahavol app, Android package com.tahavol.habits, what is deleted, and what is retained.
Unofficial translation. The Persian version at https://legal.tahavolapp.com/fa/delete-account.html is the binding text. The steps, timings and the deletion table below describe exactly the same process.
1) You have two options
| Option | Result | Where |
|---|---|---|
| Delete the account and its data | The account and its personal data are deleted; you can no longer sign in | Sections 2 to 6 |
| Delete only some data, keep the account | The account remains and only the selected items are erased | Section 7 |
2) Before you request — three things that cannot be undone
- 🔴 Close your open stakes first. A habit carrying an active stake cannot be set aside before it is settled. Exiting a contract early forfeits 30% of the staked coins and returns 70%. If you request deletion without exiting, the staked coins are lost.
- 🔴 Any remaining wallet coins are lost on deletion and are not converted to cash or refunded. A coin is in-app credit, not money.
- 🔴 Completed purchases are not reversed. Refund requests for Cafe Bazaar and Myket purchases must be filed with that store; deleting your account is not a substitute.
3) How to request deletion
There is currently no automatic "delete account" button in the app; deletion is performed manually on your request. Choose either route:
- From inside the app: in the support section, open a new ticket with the subject "delete account".
- Outside the app: email tahavolapp.com@gmail.com or call +989040683023 during Saturday to Thursday, 09:00-20:00 Iran time.
Include the mobile number registered on the account. To prevent anyone deleting someone else's account, your identity is verified with a one-time code sent to that registered number. That is why this page is not a one-click form.
4) Timing
| Step | Deadline |
|---|---|
| Acknowledgement of your request | Within two business days |
| Identity verification by one-time code | After your reply |
| Account deactivation | Immediately after identity verification |
| Cancellation window | 30 days from identity verification — section 6 |
| Deletion or anonymisation of data | Within 31 business days after the cancellation window closes |
Note that deactivation precedes deletion: you can no longer sign in from the moment your identity is verified, even though the cancellation window is still open and the final data deletion happens after it.
5) What is deleted and what is retained
5-1) Deleted
- Your mobile number and profile data: first name, last name, email, gender, birth date, occupation, education level
- Your profile picture, including the file stored in cloud storage
- Habits, descriptions, schedules and daily performance history
- The encrypted backup contact details and their lookup index
- Device notification tokens and sign-in session records
- Support tickets, messages and their attachments
- Notifications generated for you
5-2) Retained
| Data | Why | For how long |
|---|---|---|
| Financial records: the coin ledger, purchases, gateway payments | Accounting obligations and purchase-dispute resolution | one year |
| The record of the deletion and deactivation action itself | Evidence that your request was carried out | one year |
| Aggregated, anonymous statistics | Service-health measurement; not attributable to you | Indefinitely |
| Any data under a legal retention obligation | Legal requirement | Until the statutory period ends |
| Database backups | Disaster recovery | Until normal backup rotation |
Retained financial records are separated from your identity data and kept only to the extent needed for that purpose.
6) Cancelling a request
You may cancel within 30 days of identity verification, using the same route as section 3, and the account is reactivated. Once deletion has been executed, the data cannot be restored.
7) Deleting some data without deleting the account
| What | How |
|---|---|
| Profile picture | "Remove picture" on the app's profile screen — the file is genuinely deleted |
| Optional profile fields: email, gender, birth date, occupation, education | Leave them empty when editing your profile and save; saving a profile is a full replacement, so an empty field is cleared |
| One device's notifications | Remove that device from the notification list in the app |
| Setting a habit aside | "Delete habit" in the app. Note: this archives the habit; its history and performance records stay in your account and full erasure happens only through account deletion |
| Mobile number | Cannot be deleted or changed, because it is the only account identifier. It is erased only by deleting the account |
8) If you were made someone's backup and are not our user
If you received an SMS from Tahavol because a user entered your number as their backup, and you do not want these messages:
- Report your number to tahavolapp.com@gmail.com or +989040683023.
- Your number will be removed from the backup list and no further message will be sent to you.
- You do not need an account, and you do not need to know which user entered your number.
9) Contact
- Provider: Masoud Saeedi (natural person, sole proprietor)
- Address: Attaran, Qom, Iran
- Support: tahavolapp.com@gmail.com · +989040683023 · Saturday to Thursday, 09:00-20:00 Iran time
- Privacy policy: https://legal.tahavolapp.com/en/privacy.html
- Terms of use: https://legal.tahavolapp.com/en/terms.html